customer

Frost & Sullivan: OptiSigns Receives the 2025 North American SMB Digital Signage Product Leadership Recognition for Excellence in Digital Transformation and Customer Engagement

OptiSigns recognized for redefining SMB digital signage through automation, flexibility, and enterprise-class performance. SAN ANTONIO, Nov. 12, 2025 /PRNewswire/ -- Frost…

2 months ago

e-Contact Receives Frost & Sullivan’s 2025 Latin American Contact Center Solutions Customer Value Leadership Recognition for Excellence in Innovation and Customer Engagement

e-Contact is honored for delivering cost-effective, AI-driven solutions that empower clients and transform customer engagement across Latin America SAN ANTONIO,…

3 months ago

Tata Communications and NiCE Partner to Transform Global Contact Centres with AI-Powered Customer Engagement

Strategic alliance brings together Tata Communications Kaleyra and NiCE CXone Mpower platforms to deliver seamless, AI-powered customer experience at scale MUMBAI, India, Nov. 3, 2025 /PRNewswire/…

3 months ago

Over 600 Customers Visit Liberty General Insurance Branches During Customer Experience Week 2025, Celebrating Trust and Service Excellence

MUMBAI, India, Oct. 31, 2025 /PRNewswire/ -- Liberty General Insurance Ltd. recently celebrated Customer Experience (CX) Week 2025, reaffirming its…

3 months ago

NCS Receives Frost & Sullivan’s 2025 Singapore Customer Value Leadership Recognition in the Contact Center Technology Services Industry

Transforming CX with Scalable, Responsible AI and Enterprise Integration SAN ANTONIO, Oct. 29, 2025 /PRNewswire/ -- Frost & Sullivan  is pleased to…

3 months ago

ST Engineering iDirect ‘s AI-Powered Network Analytics Platform Improves Customer Experience and Operational Performance

Anomaly detection use case will be demonstrated live with partner Q-KON at AfricaCom 2025 HERNDON, Va., Oct. 28, 2025 /PRNewswire/…

3 months ago

Joget Unlocks Autonomous Productivity Across HR, Procurement, Customer Service, and Supply Chain with No-Code AI Agent Builder

Joget AI Agent Builder enables teams across every department to create goal-driven agents that execute autonomously, yet remain governed by…

3 months ago

ArisGlobal Receives Frost & Sullivan’s 2025 Global Intelligent MedDRA Coding New Product Innovation Recognition for AI Leadership and Customer Impact

ArisGlobal is honored for its technological breakthrough in intelligent MedDRA coding that enhances accuracy, accelerates compliance workflows, and advances innovation…

3 months ago

TP Receives Frost & Sullivan’s 2025 Asia-Pacific Company of the Year Recognition for Excellence in Customer Experience Management Services

TP honored for leadership in delivering digital business services and customer experience innovation across the Asia-Pacific region SAN ANTONIO, Oct.…

3 months ago

Launching Today: Infosys Customer Experience Suite for Salesforce

Infosys Topaz™ works with Salesforce's gen AI capabilities to help enterprises navigate their agentic transformation and scale their digital workforce…

3 months ago