Frost & Sullivan recognizes TP’s AI-powered cybersecurity innovation, market leadership, and customer trust in safeguarding digital customer experiences across high-risk sectors.
SAN ANTONIO, July 10, 2025 /PRNewswire/ — Frost & Sullivan is pleased to announce that TP has been awarded the 2025 North American Company of the Year Recognition in the customer experience management industry for its outstanding achievements in advanced cybersecurity innovation, risk mitigation, and customer protection. This recognition highlights TP’s consistent leadership in building a secure CX ecosystem that leverages proprietary AI technology to protect sensitive data, enhance digital trust, and deliver operational efficiency in a high-risk digital environment.
Frost & Sullivan evaluates companies through a rigorous benchmarking process across two core dimensions: strategy effectiveness and strategy execution. TP excelled in both, demonstrating its ability to align AI-driven cybersecurity innovation with client needs while executing programs with precision, scalability, and resilience.
“The company’s cybersecurity strategy prioritizes real-time monitoring, rapid response, and automation. Its system detects unauthorized changes within an average of two minutes and mitigates them in less than 15 minutes. This level of responsiveness prevents service disruptions and ensures business continuity, a critical factor for clients relying on TP’s secure environment,” said Sebastian Menutti, Research Director at Frost & Sullivan.
Guided by a long-term growth strategy centered on digital innovation and secure-by-design operations, TP has shown its ability to lead in an increasingly complex threat landscape. The company’s commitment to proactive threat intelligence, compliance rigor, and real-time monitoring enables it to support mission-critical operations across regulated sectors, such as finance, healthcare, and retail.
Innovation remains central to TP’s approach. Its proprietary solution, TP Protect, is an advanced monitoring framework that leverages AI and machine learning to detect unauthorized keystrokes, data modification attempts, and fraudulent behavior in real time. This system is seamlessly integrated into the company’s broader, AI-powered threat detection ecosystem. “At TP, we are proud to take a rigorous and holistic approach to security through our advanced frameworks, intelligent automation and by fostering a security-first culture,” said Christian Muus, Global CISO at TP. “The Frost & Sullivan report recognizes TP as a trusted partner in security because of our proprietary solutions, proactive approach to cybersecurity, and ability to adapt quickly to evolving cyber threats.”
TP’s unwavering commitment to customer protection reinforces its market position. By streamlining threat detection and response processes, enhancing fraud prevention across high-risk verticals, and fostering a culture of cybersecurity awareness, the company continuously delivers high-value outcomes. TP’s collaborative approach—working alongside business process outsourcing (BPO) peers and regulatory bodies—has helped shape stronger cybersecurity practices across the entire CX management ecosystem.
Frost & Sullivan commends TP for setting a new benchmark in secure CX leadership. The company’s focus on AI innovation, strategic collaboration, and customer-centric protection continues to influence the best practices across the industry, ensuring that clients can operate securely at scale in a digital-first world.
Each year, Frost & Sullivan presents the Cybersecurity Leadership Award to a company that demonstrates outstanding strategy development and implementation, resulting in measurable improvements in risk management, customer confidence, and competitive differentiation. The award recognizes forward-thinking organizations that are redefining cybersecurity practices through innovation and operational excellence.
Frost & Sullivan Best Practices awards recognize companies in various regional and global markets for demonstrating outstanding achievement and superior performance in leadership, technological innovation, customer service, and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analyses, and extensive secondary research to identify best practices in the industry.
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Contact:
Camila Tinajero
E: camila.tinajero@frost.com
About Teleperformance Group
Teleperformance (TEP – ISIN: FR0000051807 – Reuters: TEPRF.PA – Bloomberg: TEP FP), is a global leader in digital business services which consistently seeks to blend the best of advanced technology with human empathy to deliver enhanced customer care that is simpler, faster, and safer for the world’s biggest brands and their customers. The Group’s comprehensive, AI-powered service portfolio ranges from front office customer care to back-office functions, including operations consulting and high-value digital transformation services. It also offers a range of specialized services such as collections, interpreting and localization, visa and consular services, and recruitment process outsourcing services. The teams of multilingual, inspired, and passionate experts and advisors, spread in close to 100 countries, as well as the Group’s local presence allows it to be a force of good in supporting communities, clients, and the environment. In 2024, Teleperformance reported consolidated revenue of €10,280 million (US$11 billion) and net profit of €523 million.
Teleperformance shares are traded on the Euronext Paris market, Compartment A, and are eligible for the deferred settlement service. They are included in the following indices: CAC 40, STOXX 600, S&P Europe 350, MSCI Global Standard and Euronext Tech Leaders. In the area of corporate social responsibility, Teleperformance shares are included in the CAC 40 ESG since September 2022, the Euronext Vigeo Euro 120 index since 2015, the MSCI Europe ESG Leaders index since 2019, the FTSE4Good index since 2018 and the S&P Global 1200 ESG index since 2017.
For more information: www.tp.com.
| FINANCIAL ANALYSTS AND INVESTORS Investor relations and financial communication department TELEPERFORMANCE Tel: +33 1 53 83 59 15 | PRESS RELATIONS Europe Karine Allouis – Laurent Poinsot IMAGE7 Tel: +33 1 53 70 74 70 | PRESS RELATIONS Americas and Asia-Pacific Nicole Miller TELEPERFORMANCE Tel: +1 629-899-0675 |
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