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e-Contact Receives Frost & Sullivan’s 2025 Latin American Contact Center Solutions Customer Value Leadership Recognition for Excellence in Innovation and Customer Engagement

e-Contact is honored for delivering cost-effective, AI-driven solutions that empower clients and transform customer engagement across Latin America SAN ANTONIO,…

4 weeks ago

Tata Communications and NiCE Partner to Transform Global Contact Centres with AI-Powered Customer Engagement

Strategic alliance brings together Tata Communications Kaleyra and NiCE CXone Mpower platforms to deliver seamless, AI-powered customer experience at scale MUMBAI, India, Nov. 3, 2025 /PRNewswire/…

1 month ago

NCS Receives Frost & Sullivan’s 2025 Singapore Customer Value Leadership Recognition in the Contact Center Technology Services Industry

Transforming CX with Scalable, Responsible AI and Enterprise Integration SAN ANTONIO, Oct. 29, 2025 /PRNewswire/ -- Frost & Sullivan  is pleased to…

1 month ago

Apivia Courtage Brings Agentic AI to its Contact Centers With SoundHounds Amelia 7 Platform

SANTA CLARA, Calif., Oct. 08, 2025 (GLOBE NEWSWIRE) -- SoundHound AI, Inc. (Nasdaq: SOUN), a global leader in voice and…

2 months ago

3CLogic selected by Astreya to revolutionize IT Managed Services with Voice AI and Contact Center solutions built for ServiceNow ITSM

Adoption of ServiceNow-centric CCaaS provider highlights growing demand for voice-first AI engagement platform. ROCKVILLE, Md., Oct. 1, 2025 /PRNewswire/ -- 3CLogic,…

2 months ago

Alberta Energy Regulator to implement 3CLogic’s Voice AI and Contact Center platform for ServiceNow IT Service Management

Agency set to transform service desk operations and enhance user experiences through automation and intelligent voice workflows ROCKVILLE, Md., Sept.…

3 months ago

Two Ivy League Institutions Select 3CLogic Voice AI and Contact Center Solution for ServiceNow to Transform IT Help Desks

Voice AI and cloud contact center solution enables smarter service delivery, automation, real-time insights, and unified ServiceNow experience for academic…

6 months ago

Las Vegas News Briefs June 2025

  ATTRACTIONS & ENTERTAINMENT THE BACKSTREET BOYS ADD FINAL THREE SHOWS TO SPHERE SUMMER 2025 RESIDENCY “INTO THE MILLENNIUM” The…

6 months ago