By using this site, you agree to the Privacy Policy and Terms of Use.
Accept
AdkhabarAdkhabarAdkhabar
Notification Show More
Font ResizerAa
  • Home
  • Automobile
  • Entertainment
  • Esports
  • Food
  • Health
  • Life Style
  • News
  • Technology
  • Travel
Reading: ROLLER Reinforces Customer-First Strategy with Major Global Support Investments
Share
Font ResizerAa
AdkhabarAdkhabar
  • Home
  • Automobile
  • Entertainment
  • Esports
  • Food
  • Health
  • Life Style
  • News
  • Technology
  • Travel
Search
  • Home
  • Automobile
  • Entertainment
  • Esports
  • Food
  • Health
  • Life Style
  • News
  • Technology
  • Travel
Follow US
Adkhabar > Blog > News > ROLLER Reinforces Customer-First Strategy with Major Global Support Investments
ROLLER Reinforces Customer-First Strategy with Major Global Support Investments
News

ROLLER Reinforces Customer-First Strategy with Major Global Support Investments

Last updated: 15/07/2025 8:37 PM
Published: 15/07/2025
Share
SHARE

Global Platform Expands Its Services With New Office in Costa Rica, 50% Staff Increase in Support Resources and Strategic Leadership Team Appointment

- Advertisement -

AUSTIN, Texas, July 15, 2025 /PRNewswire/ — As part of its ongoing commitment to exceptional client service, ROLLER, the all-in-one venue management platform for the leisure and attractions industry, has announced several initiatives aimed at providing faster, flexible support for its global customers. This includes opening a new Support Center of Excellence in Costa Rica, expanding the customer support team by 50%, and the strategic appointment of Brad Cooper as Vice President of Customer Experience.

- Advertisement -

“Customer experience drives everything we do,” said Luke Finn, CEO and Co-Founder of ROLLER. “We’re always connecting with our community to understand their challenges and build solutions that truly help them grow. We’re constantly learning from our community, listening to their challenges, celebrating their wins, and building solutions that make a real difference. This year, our focus is on scaling that impact, so we can help even more operators not just succeed but thrive.”

- Advertisement -

ROLLER’s customer-first strategy is at the forefront of every decision, and these new additions underscore the company’s dedication to its community, ensuring operators are supported, wherever they are, whenever they need it. As a direct result of these steps, operators can:

- Advertisement -
  • Expect at least 95% of all support calls to ROLLER will be answered by a team member in less than 60 seconds, 24 hours a day, anywhere in the world
  • Engage with ROLLER across their preferred channel with expanded phone support and a new online chat channel
  • Find answers to their questions with the revamped knowledge base and customer support page at https://www.roller.software/
  • Have issues resolved faster due to a newly launched hardware lab, which allows ROLLER agents to conduct hands-on troubleshooting

The new initiatives and appointments are also bolstered by the launch of AI-powered tools that enhance remote diagnostics, agent performance, and QA. Additionally, ROLLER has created new workforce management systems and added a Workforce Analyst position, all aimed at helping the team optimize staffing and improve customer responsiveness.

- Advertisement -

“A great product is only as good as the experience that surrounds it,” said Brad Cooper, Vice President of Customer Experience at ROLLER. “Attractions operators have enough on their plates, and they deserve a technology partner that prioritizes their success. I’m excited to help ROLLER’s efforts in delivering outstanding service, listening to customer feedback, and ensuring every venue gets the most out of our platform.”

- Advertisement -

To learn more about ROLLER’s solutions and all-in-one, cloud-based platform, visit roller.software.

- Advertisement -

About ROLLER

- Advertisement -

ROLLER is the cloud-based venue management platform for modern attractions, purpose-built to remove friction from the guest experience at every touchpoint. The company’s all-in-one platform simplifies its customers’ business processes, improving efficiency and maximizing revenue. ROLLER’s comprehensive solution includes: Online Checkout & Ticketing, Point-of-Sale, Integrated Payments, Memberships, Gift Cards, Waivers, Self-Serve Kiosks, Cashless Wallets, Guest Surveys, and more. To learn more, visit roller.software.

- Advertisement -

View original content:https://www.prnewswire.co.uk/news-releases/roller-reinforces-customer-first-strategy-with-major-global-support-investments-302500352.html

- Advertisement -
Kikkoman launches ‘The Kikkoman Manga’ to accelerate the switch to its soy sauce by more restaurants in India
Valneva Announces Lifting of European Medicines Agencys Temporary Restriction on Use of Chikungunya Vaccine IXCHIQ in Elderly
HCLTech and Pearson Partner to Accelerate Skills Development, Advance Careers and Bridge the Global Skills Gap in the AI Era
Reebok Announces LongTerm Partnership with Major Champion Bryson DeChambeau and Crushers GC
NYSE Content Advisory: Pre-Market update + NYSE led globally in total capital raised during first half of 2025
TAGGED:customer-firstglobalinvestmentsmajornewsreinforcesrollerstrategysupportwith
Share This Article
Facebook Email Print
- Advertisement -

Follow US

Find US on Social Medias
FacebookLike
XFollow
YoutubeSubscribe

Weekly Newsletter

Subscribe to our newsletter to get our newest articles instantly!
Popular News
LOCKTON SURPASSES  BILLION IN FY2025 REVENUE, DRIVEN BY INDUSTRY-LEADING ORGANIC GROWTH AND RELENTLESS FOCUS ON CLIENTS
News

LOCKTON SURPASSES $4 BILLION IN FY2025 REVENUE, DRIVEN BY INDUSTRY-LEADING ORGANIC GROWTH AND RELENTLESS FOCUS ON CLIENTS

16/06/2025
CARD91 Promotes Puneet Mathur to Chief Information Officer
ZTE CDO Cui Li at MWC25 Shanghai: Digital and Intelligent Evolution, Usher in a New Era of AI Civilization
India, China & Japan rank amongst world’s top 10 tech markets in 2025: Colliers
Renowned Gynaecologist Joins Manipal Hospital Gurugram to Strengthen Women’s Health
- Advertisement -
- Advertisement -

Categories

  • Automobile
  • Entertainment
  • E-Sports
  • Food
  • Health
  • Technology
  • LifeStyle
  • Travel

About Us

Through our news networks, we raise millions of users' awareness. We are among the world's most reputable news networks.
Quick Link
Top Categories
  • Entertainment

Subscribe US

Subscribe to our newsletter to get our newest articles instantly!

AdkhabarAdkhabar
Copyright © 2021 - 2025 AdKhabar. All Rights Reserved. POWERED BY Life Care News.
Join Us!
Subscribe to our newsletter and never miss our latest news, podcasts etc..
Zero spam, Unsubscribe at any time.
Welcome Back!

Sign in to your account

Username or Email Address
Password

Lost your password?