Mitto Recognized in the 2025 Gartner Magic Quadrant for Communications Platform as a Service (CPaaS)

Inclusion in the Magic Quadrant report is based on Mitto’s Ability to Execute and Completeness of Vision.

ZURICH, July 30, 2025 /PRNewswire/ — Mitto, a leading provider of global omnichannel communications solutions, today announced its inclusion in the 2025 Gartner® Magic Quadrant™ for Communications Platform as a Service (CPaaS) report.

Gartner defines CPaaS as “a cloud-based platform used by developers, the IT team and other nontechnical business roles to build an array of communications-related capabilities using APIs, SDKs, documentation and no-code/low-code visual builders. The CPaaS tools facilitate access to multiple communications channels spanning voice, SMS, email, messaging apps, video and conversational capabilities, along with security.”

In our view, Mitto’s recognition in this year’s Magic Quadrant reflects the company’s continued investment in secure, high-performance communications — tailored for enterprise scalability, regional compliance, and deep customer engagement.

Mitto serves a wide range of global enterprises across industries including finance, retail, insurance, logistics, and technology, offering access to over 800+ direct carrier connections and global access to every region of the world, intelligent AI-powered routing, AIT fraud detection, and rich messaging capabilities across SMS, Voice, WhatsApp, Viber, RCS, Telegram, and more.

Mitto’s platform also provides prebuilt tools such as Campaigns and Conversations, mobile intelligence APIs, and seamless integrations with CRMs, ERPs, and eCommerce platforms. Its partner portal continues to expand with co-branded enablement kits, self-serve onboarding, and vertical-specific assets.

“We are honored to be recognized once again in the Gartner Magic Quadrant for CPaaS,” said Andrea Giacomini, CEO of Mitto. “This recognition, in our opinion, reflects our focused approach to enterprise communications — where performance, compliance, and flexibility matter most. We remain committed to helping global brands deliver reliable, real-time customer experiences at scale.”

Gartner, Magic Quadrant for Communications Platform as a Service, By Lisa Unden-Farboud, Daniel O’Connell, Brian Doherty, Ajit Patankar, July 15, 2025

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About Mitto
Mitto is a leading provider of global, omnichannel communications solutions, supporting business growth with advanced customer engagement technology and messaging enablement. Offering easy-to-integrate SMS, Voice, and Chat App APIs, next-generation business messaging, and end-to-end phone number intelligence, Mitto’s platform ensures the world’s largest brands and MNOs are ready for what’s next.

www.mitto.ch
Twitter/X: @mittoglobal
LinkedIn: Mitto

Contact:

Darinka Kukrika
Marketing Manager at Mitto
darinka@mitto.ch 

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